Appointment Booking & Cancellation Policy

PLEASE READ BEFORE BOOKING: Thank you for choosing Custom Therapy Massage. Please note that a nonrefundable deposit, equal to the full amount of your scheduled service, will be charged to the provided credit card upon booking. Your appointment will be confirmed and accepted only after successful processing of this payment. By providing your credit card information, you authorize us to charge the specified amount, understanding it is nonrefundable, regardless of attendance. For cancellations or rescheduling, please do so 24-hours in advance to avoid forfeiture of your nonrefundable deposit. If you have a gift certificate, please contact our front desk to book without charge. (828)-322-8008

*Please be advised, if you are under the age of 21, you must have a parent or guardian sign a consent form before treatment.

Gift Certificates 

*All gift certificates are valid for one year after purchase.

*Certificates are exclusively valid for the named receiving party.

*Certificates cannot be combined with other specials and are non-transferable.

*Please note that expired gift certificates cannot be reimbursed, used after the expiration date, or extended under any circumstances.

For any inquiries or concerns, please reach out to our front desk at (828)-322-8008.

Thank you for your understanding!